Pet Paradise Rio Rancho

The customer service is unprofessional. Our dog isn’t well socialized, so we were unable to make good use of our doggy daycare pass. When we bought the pass, no one explained to us that our dog’s personality would limit her to spending basically all of her time in a crate; she was not able to play with the other dogs. That was understandable, but we weren’t made aware either that there is an expiration on our pass. So we took a break to see if we could better socialize our dog. In the meantime, the pass expired. Unable to get our dog to the point we were confident she could benefit from daycare, we asked for a refund. Management explained they would still consider our pass valid, even though expired, but would not issue a refund, and tried to blame previous staff for not explaining limitations. If they still recognize the value of the pass, why not refund the value? It can’t have been long expired when we first contacted them. When I first requested a refund, they said they’d call back and then left me hanging for 2 weeks. Be sure to ask for names when communicating with staff, otherwise they will let your issue drop and leave you hanging.

I highly recommend Pet Paradise in Rio Rancho NM for several reasons. My dogs show me thru their actions and behaviors, that they really enjoy going there. The staff is always friendly and knowledgeable about dogs and handling different breeds and behaviors. We have taken our previous 2 dogs to Pet Paradise and when they passed away at the beginning of the year, within 4 months of each other (one from Lymphoma cancer and the other I believe, a broken heart) Pet Paradise was so thoughtful in sending a condolence card that the staff had signed. Having had senior pets, I was worried that they wouldn't take as good of care of them as of course we do, and they really did. They paid careful attention to detail with needed medications, etc. I also love that they don't bend the rules when it comes to required vaccinations. We have to protect our furbabies, and the fact that they hold to that firmly is reassuring. Now that we have 2 new rescues to love and spoil, Pet Paradise is the only place they will go.

Amazing staff and facility, my pup had such a great time he almost didn't want to come home! All the desk staff and I believe one manager I dealt with were friendly and helpful, they even called the next day to make sure my dog was doing ok. Above and beyond my experience with a different boarding service in ABQ. Will bring my boy back here every time!

This was my husband and I first time experiencing pet paradise and we were greeted with terrible customer service by Aiden Weinstein. Pet paradise had receipt of us booking for two rooms. Aiden instead charged us for three rooms and wouldn’t take the time out to realize his mistake. Drea had to mention to Aiden about the rooms for him to even proceed to help us with the problem. Aiden Weinstein decided to become more unprofessional once the correct information was put in the system. He went to print out my receipt looked at it and stapled it. He noticed the receipt had little to no ink on it. He proceeded to hand the receipt to me anyway. I had to ask him for a new receipt because I couldn’t see the numbers or print which I know he couldn’t either. I will never bring my dogs to Pet Paradise again. Terrible service!

We're so glad we found this kennel for our Corgi. The facility is so clean and well-organized, and the staff are wonderful with the dogs. We have no complaints. Daycare has been so good for our dog. We try to give her the experience a couple of times a month. She gets to run around and play with other dogs her size, and she always comes home from daycare very happy and very tired!!